ISO 9001 Quality Policy

KLA are committed to maintaining a quality management system which meets the requirements set out in the standard ISO 9001:2008. Our quality manual explains how the practice is organised, and is designed as a practical guide for employees to explain how all activities within the practice are carried out and organised. 

The main objective is to ensure that all procedures are as easy to understand and simple as possible, and to create procedures and templates which ensure that the creation, issuing and saving of all information and documents is as intuitive and effortless as possible, and that there is a clear audit trail recording for all actions taken.

We take extra care that all staff receive training in the quality management system, and the relevance and impact on the provision of landscape architectural services.

All staff are required to make themselves familiar with the content of the quality manual and to follow the procedures set down.  The manual is regularly reviewed and updated with the aim of continuously improving the services we supply to our clients. 

It is the practice’s policy to satisfy the client’s requirements in terms of performance, reliability and safety and to produce designs in keeping with industry norms.  We aim to promote a culture of customer care and service throughout the practice. Our reputation rests entirely on the quality of the things we design and the processes we undertake to ensure that this quality is maintained. We therefore believe strongly in the importance of internal quality control and have developed specific procedures which are constantly reviewed, updated and expanded.


ISO 14001 Environmental Policy

KLA are committed to meeting the terms of environmental laws and regulations. Lynn Kinnear, as director of KLA has the responsibility for the environmental policy of the organisation, with the arrangements being the responsibility of Sam Evans, as office manager. Environmental issues relevant to projects are the responsibility of the senior landscape architect, Katie La Touche. 

All employees are involved in determining the objectives and targets for the organisation to aim for, and all employees make a difference in attaining these objectives and minimising the environmental impact. Communication of the policy and the involvement of all staff is integral to the success of the environmental policy. Training and awareness sessions, communication by email and through staff inductions and appraisals are all vital to the procedures for KLA’s environmental policy. Annual staff appraisals are used to determine any relevant training required in environmental aspects of project work or office procedures. Training through practice workshops, external courses or mentoring is arranged for staff members. 

There is a commitment to continuous improvement in our aims to reduce and minimise the environmental impact of the organisation. Review of the environmental policy and arrangements is held on an annual basis, and any changes in the organisation work practices or staffing are assessed for their impact on the environmental and sustainability plans for KLA. Information issued to staff members as part of the quality manual is kept up to date, and staff are made aware of any new procedures as required.

There are two different aspects to our environment policy, which reflects how this sustainability manual is organised: 

1. Sustainable studio 

The objective is to run a sustainable studio, and to continually strive to improve our day-to-day office procedures in order to reduce energy consumption and waste. This objective covers all aspects of the running of the studio, from recycling of materials, to use of electronic rather than paper drawings and reports, to promoting and supporting sustainable transport by staff. As part of running a sustainable studio, we are aware of and comply will the relevant legal requirements.

2. Design and construction of projects 

Projects are designed, and construction managed on site, so that they have as light an environmental footprint as possible. Working with other consultants and specialists we develop a sustainability plan for each project that include the environmental targets we hope to achieve. The compliance with this sustainability plan is reviewed at each stage of the project.

The sustainability of projects is not just about the use of energy and materials, but also about how the project is used and maintained. Therefore, an integral part of every project is engagement with future users of the space to encourage and help organise how the space is used and looked after. Typical components of a sustainability plan will include:

Encouraging the use of materials of low embodied energy with an ‘A’ Rating as prescribed by ”CSIRO (2002) Embodied Energy”.

Promote the inclusion of Sustainable Urban Drainage Systems (SuDS) into projects to reduce surface water flooding issues and promote sustainable water principles in the public realm.

Reduction in mains water consumption through grey water recycling, specification of low water use appliances such dual flush WCs and water saving appliances. Designing in rainwater harvesting where appropriate for projects

Encouraging recycling in both the construction and use of the building, through the specification, where possible, of recycled materials and the provision of recycling facilities within the design.

Making the best use of natural light by improving on the daylight factor set out in BS 8206 part 2 (1992).

Reducing construction waste through careful attention to the sizing of elements, in accordance with standardisation and through the use, where appropriate, of prefabrication and through the recycling of found materials, where appropriate.

Advising the client to appoint appropriate environmental consultants as part of the project team, to ensure that the project benefits from the most up to date innovations in the field of product specification and in the design of environmental systems.

Encourage the client to make informed choices based on the relationships between capital costings and whole life costings

We emphasise community based healthy living policies in our approach to our work such as walk to school. We provide for alternative means of transport such as bikes in our designs. 

We emphasise pedestrian safety and comfort over road users in our designs. 

We seek to recycle contaminated materials where discovered on site through site remediation rather than carting away.

We check that materials are from sustainable sources. 

We use local innovation in our projects. 

Kinnear Landscape Architects
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